Terming it as a case for "punitive" compensation, New Delhi Consumer Disputes Redressal Forum directed the Directors of the Airline to compensate for the harassment caused to Hem Kumar who lost his job in Doha as he was not allowed to board the flight on the ground that his visa did not permit him to re-enter the country.
"Opposite Party (Gulf Air), by its imperfect handling of the passengers with valid documents, have caused loss of his job directly and caused unparallel agony and harassment to complainant," the forum said, while giving Kumar the maximum monetary relief of Rs 20 lakh that a district forum can award.
"In our view their casual attitude deserves condemnation and it is a case for punitive compensation ... In view of the monetary limit of Rs 20 lakh which this forum can award as compensation, we award it to Kumar and direct the airline to pay the same," a bench presided by Justice C K Chaturvedi said.
While awarding the amount of compensation, the forum noted that such an amount cannot adequately compensate the loss of job, as it was just 8-10 months of his salary in Doha where he was employed.
Kumar, who had come to India on August 28, 2008, alleged that on his date of return to Doha on October 17, 2008, the officials of the airlines denied him the boarding pass on the ground that there was no endorsement for re-entry journey on the visa which was printed in Arabic language.
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