"All trays in all coaches must be made operational. While floors and fittings are being cleaned, proper attention is not being paid to walls, ceilings and electrical fittings inside bathrooms. Attention must also be paid to this. The stainless steel surfaces in corridors, including those around wash basins, should also be regularly cleaned and kept in spic and span condition. The dustbins kept near the doorways will have to be cleaned and painted on a regular basis. Doormats are provided outside toilets in AC-I coaches. They may also be provided in other coaches. These should be cleaned before journey commences," Gupta directed officials after the inspection.
Passengers have been regularly complaining of poor quality food and pests like cockroaches and even rats inside coaches. The issue of hygiene also came up after passengers complained that waiters are placing food trays on the floor near the toilets. Passengers have also been complaining of dirty, stained linen supplied during the journey. Gupta also inspected how the system of cleaning linen works.
"Stained linen are separated and sent for treatment through an outsourced agency. The performance of this agency is not found satisfactory. I inspected a few washed linen packages received from the agency. In many cases, there were stains and washing quality wasn't satisfactory. We should immediately work towards development of in-house facilities for treatment of stains. Passenger friendly information such as centralized catering help line and security help line may be provided with departmental information on the linen bags provided to passengers. Periodicity of cleaning of walls and ceilings inside the coaches must also be fixed," Gupta ordered.
While inspecting the pantry car, the GM noted that cleaning of refrigerators is not taking place on a regular basis. He ordered that a periodicity be maintained. He also suggested that the 2KW heaters be replaced by industrial-type microwave ovens to facilitate quicker heating of meals. "This will also help us migrate towards modern food packaging practices. Water was oozing out at the joint of aluminium floor surfaces. There is sufficient gap to allow pest infestation, besides being unhygienic. Suitable solution needs to be looked into," the GM said.
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