Gujarati couple gets Rs 46,000 damages from British Airways

AHMEDABAD: British Airways has been asked to pay Rs 46,000 in damages to two Gujarati passengers after they were made to wait at the Heathrow airport for close to 20 hours in June 2007.

Consumer Dispute Redressal Forum of Vadodara has ordered the airways to pay damages to Himanshu and Rimjhim Shah from Vadodara, who not only suffered a day-long wait but also lost cash and valuables during their time at the airport on June 15, 2007. On arrival in India, they filed a case against the airline seeking damages.

The forum first issued a notice to the airline, which did not respond initially. The forum heard the case and came to the conclusion that the airlines' service was deficient and ordered it to pay Rs 38,000 towards the stolen cash and goods, Rs 5,000 for causing harassment and Rs 3,000 towards legal expenditure.

The couple had booked a ticket from Heathrow to Mumbai, but the flight developed a technical snag and passengers were made to wait for 20 hours. They were not provided accommodation or transportation. The next day, the airline gave them a letter saying that they were eligible to receive $175 towards accommodation, transportation and food expenses for the day's wait.

While hearing the case, the corum of M T Unadkat, Nilam Bhavsar and V R Khadse held that the airline did not deny the incident of theft and in such circumstance, the passengers were liable to get $600 for the theft.

The consumer forum calculated that the couple should get $20 for each of the 30kg stolen baggage. The court also said that the passengers should get $350 according to the airline's commitment for the day-long wait. The court converted the amount into Indian currency at Rs 40 per dollar — the exchange rate prevailing in 2007 — and ordered the airline to pay the sum within two months.

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